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HOME > Store Policy
 
 
Please review all of our store polices:
 

SALES POLICY

 
ALL ORDERS PLACED ONLINE AT JAMALIGARDEN.COM USE 128 BIT SSL ENCRYPTION TO SAFELY AND SECURELY TRANSMIT DATA BETWEEN THE CUSTOMER AND OUR SERVERS.
 
WE RESERVE THE RIGHT TO REFUSE ANY ORDER.
 
NEW YORK STATE SALES TAX OF 8.875% APPLIES TO ALL ORDERS SHIPPED TO ADDRESSES WITHIN NEW YORK STATE.
 
CONTACT US IF YOU HAVE A RESALE CERTIFICATE OR TAX EXEMPT CERTIFICATE. PLEASE FAX US A COPY OF THESE DOCUMENTS BEFORE YOU PLACE YOUR ORDER. TAXES WILL BE MODIFIED AFTER YOUR ORDER IS PLACED. TAXES CAN NOT BE MODIFIED AFTER THE ORDER HAS SHIPPED. CREATE AN ACCOUNT ON OUR WEBSITE TO HAVE YOUR TAX INFORMATION KEPT ON FILE FOR FUTURE ORDERS.
 
ALL SALE ITEMS ARE FINAL SALE. ITEMS THAT CANNOT BE RETURNED ARE FINAL SALE. NO RETURNS OR EXCHANGES ARE EXCEPTED ON THESE ITEMS.
 
ORDERS ARE PROCESSED AND SHIPPED WITHIN 3 BUSINESS DAYS.
 
ORDERS PLACED AFTER 3 P.M. EST WILL BE PROCESSED ON THE FOLLOWING BUSINESS DAY.
 
ORDERS ARE PROCESSED AND SHIPPED MONDAY TO FRIDAY.
 
PROCESSING TIME DOES NOT INCLUDE PACKAGE TRANSIT TIMES.
 
RUSH ORDERS: IF YOU REQUIRE THAT YOUR ORDER BE PROCESSED AND SHIPPED ON THE SAME DAY PLEASE CALL TO VERIFY IT IS POSSIBLE.
 
MESSENGER DELIVERY IS AVAILABLE IN MANHATTAN ONLY AND IS SUBJECT TO AVAILABILITY. ORDERS ARE GENERALLY DELIVERED THE NEXT BUSINESS DAY IF YOUR ORDER IS PLACED BEFORE 3 P.M. EST AND PRODUCTS ARE AVAILABLE TO SHIP. YOU MUST SPECIFY A RANGE OF TIME THAT THE ORDER CAN BE DELIVERED. IF WE CAN NOT FULFILL YOUR REQUESTS IN THE GIVEN TIME, WE WILL ALERT YOU.
 
IN-STORE-PICK-UP ITEMS WILL BE READY THE NEXT BUSINESS DAY IF PLACED BEFORE 3 P.M. EST. TO PICK UP YOUR ORDER, BRING A COPY OF THE JAMALIGARDEN.COM RECEIPT AND THE CREDIT CARD THE ORDER WAS PLACED WITH. YOU CAN PRINT A COPY OF YOUR RECEIPT THROUGH OUR WEB SITE. YOU MUST SPECIFY A DATE AND TIME THAT YOU WILL PICK UP YOUR ORDER BY.
 
IN-STORE-PICK-UP ITEMS WILL BE HELD FOR 5 DAYS ONLY. IF YOU ORDER IS NOT PICKED IN THAT TIME YOUR ORDER WILL BE CANCELED.
 
YOU MAY CANCEL YOUR ORDER AT ANY TIME BEFORE YOUR ORDER HAS SHIPPED FOR A FULL REFUND. ALL CANCELATION REQUESTS MUST BE MADE BY CALLING CUSTOMER SERVICE AT 212.996.5534. WE DO NOT ACCEPT CANCELATION REQUESTS VIA EMAIL. YOU CAN NOT CANCEL YOUR ORDER IF WE HAVE DELIVERED YOUR PACKAGE TO OUR SHIPPING AGENT. IF YOUR ORDER HAS BEEN SHIPPED AND YOU WOULD LIKE TO CANCEL, YOU WILL HAVE TO WAIT TILL IT IS DELIVERED. YOU WILL THEN HAVE TO SUBMIT A RETURN AUTHORIZATION. YOUR ORDER WILL THEN BE SUBJECT TO OUR RETURN POLICY. YOUR ORIGINAL SHIPPING COST WILL NOT BE REFUNDED.
 
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SHIPPING POLICY

 
WE RESERVE THE RIGHT TO REFUSE SHIPPING ANY ITEM OR ORDER.
 
SHIPPING CHARGES AVERAGE ABOUT 15% - 20% OF YOUR ORDER TOTAL, BUT MAY VARY MORE OR LESS BASED ON THE PRODUCTS AND ITS FINAL DESTINATION. ALL FINAL CHARGES AND TRACKING NUMBERS WILL BE EMAILED TO YOU SHORTLY AFTER YOUR ORDER HAS BEEN SHIPPED.
 
WE SHIP ONLY TO THE FOLLOWING LOCATIONS: THE CONTIGUOUS 48 STATES, ALASKA, AND HAWAII. EXACT DELIVERY TIMES FOR HAWAII AND ALASKA CANNOT BE GUARANTEED. PLEASE ALLOW EXTRA TIME FOR DELIVERY WHEN SHIPPING TO THESE TWO DESTINATIONS.
 
WE DO NOT SHIP TO P.O. BOX ADDRESSES, APO, OR FPO ADDRESSES.
 
WE SHIP ALL PACKAGES WITH FEDEX. ORDERS TO HAWAII AND ALASKA ARE SHIPPED USING THE UNITED STATES POSTAL SERVICE ONLY.
 
ALL OF OUR PACKAGES ARE SENT WITH FEDEX OR THE USPS. WE DO NOT SHIP ANY ORDERS ON CUSTOMER ACCOUNT NUMBERS / THIRD PARTY ACCOUNTS.
 
SHIPPING CHARGES ARE NON- REFUNDABLE.
 
SHIPPING TIMES DO NOT INCLUDE THE TIME IT TAKES PROCESS YOUR ORDER.
 
IF A PACKAGE IS UNDELIVERABLE, IT WILL BE SENT BACK TO US. ONCE WE RECEIVE IT BACK A CREDIT WILL BE ISSUED A FOR THE PRODUCTS ONLY.
 
IF YOU REQUIRE YOUR ORDER DELIVERED BY A CERTAIN DATE, YOU MUST INCLUDE THAT INFORMATION IN YOUR ORDER OR CONTACT US IMMEDIATELY AFTER PLACING YOUR ORDER. ORDERS WITHOUT A REQUESTED DELIVERY DATE WILL BE PROCESSED NORMALLY.

 

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DELIVERY TIMES

 
DELIVERY TIMES DO NOT INCLUDE THE TIME TO PROCESS YOUR ORDER AT OUR FACILITY WHICH MAY BE UP TO 3 BUSINESS DAYS.
 
FEDEX GROUND DELIVERIES (TO COMMERCIAL ADDRESSES) OCCUR FROM MONDAY TO FRIDAY, EXCEPT DURING HOLIDAYS. GROUND TIMES ARE NOT GUARANTEED.
 
FEDEX HOME DELIVERY (TO RESIDENTIAL ADDRESSES) OCCUR FROM TUESDAY TO SATURDAY EXCEPT DURING HOLIDAYS. GROUND TIMES ARE NOT GUARANTEED.
 
USPS DELIVERIES OCCUR MONDAY - SATURDAY, EXCEPT ON HOLIDAYS.
 
 

 DELIVERY SERVICE

 DAYS IN TRANSIT

 TIME OF DELIVERY

USPS

 

 

IN-STORE PICKUP

 

 

DELIVER BY MESSENGER

APPROXIMATELY 1 BUSINESS DAY

BY 5:00 PM

FedEx GROUND

1-7 BUSINESS DAYS

BY 8:00 PM

FedEx TWO DAY

2 BUSINESS DAYS (most major cities)

BY 4:30 PM

FedEx OVERNIGHT

1 BUSINESS DAY (most major cities)

BY 3:00 PM

 

 

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RETURN POLICY

WE DO NOT ACCEPT RETURNS AT OUR STORE LOCATIONS. THIS INCLUDES ORDERS PICKED UP FROM OUR 28TH STREET STORE. ALL RETURNS MUST BE MADE TO OUR WEB SHIPPING LOCATION AT 2201 74 ST, NORTH BERGEN, NJ 07047. Click Here to view Map
A RETURN AUTHORIZATION NUMBER (RAN) MUST BE OBTAINED BEFORE SENDING ANY ITEMS BACK. 
ALL NON-AUTHORIZED RETURNED PACKAGES WILL BE REFUSED AND SENT BACK TO YOU.
ALL RETURN AUTHORIZATIONS REQUESTS MUST BE MADE WITHIN 7 DAYS OF RECEIVING YOUR SHIPMENT. 
ALL RETURNS MUST BE RECEIVED WITHIN 10 DAYS OF HAVING THE RAN ISSUED.
SALE ITEMS AND NON-RETURNABLE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED.
A RESTOCKING FEE OF 15% APPLIES TO ALL RETURNED ITEMS.
ITEMS MUST BE RETURNED IN UNUSED, UNDAMAGED, SELLABLE CONDITION, DETERMINED BY JAMALIGARDEN.COM, TO RECEIVE CREDIT. ITEMS NOT MEETING THESE CRITERIA WILL NOT BE CREDITED AND WILL NOT BE SENT BACK TO THE CUSTOMER.
A COPY OF THE RETURN AUTHORIZATION MUST BE INCLUDED WITH YOUR RETURN. FAILURE TO INCLUDE THIS WILL DELAY PROCESSING OF YOUR RETURN.
ALL PACKAGES RETURNED MUST HAVE THE RETURN AUTHORIZATION NUMBER CLEARLY WRITTEN ON ALL VISIBLE SIDES OF THE PACKAGE. IF IT IS NOT VISIBLE YOUR PACKAGE WILL BE REFUSED.
PLEASE SAVE THE TRACKING NUMBERS FOR PACKAGES YOU ARE SHIPPING BACK TO US. WE ARE NOT RESPONSIBLE IF YOUR PACKAGE IS LOST IN TRANSIT.
YOU MAY USE ANY SHIPPING AGENT YOU LIKE TO SHIP YOUR RETURN BACK TO US. WE RECOMMEND FEDEX OR UPS AS THEY PROVIDE REAL-TIME TRACKING OF ALL SHIPPED PACKAGES.
YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN IS RECEIVED AND PROCESSED. PLEASE ALLOW 3-5 BUSINESS DAYS AFTER THIS EMAIL TO SEE THE CREDIT APPLIED TO YOUR ACCOUNT.
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BROKEN / INCORRECT / EXCHANGE ITEM POLICY 
 
IF AN ITEM IS RECEIVED BROKEN OR INCORRECT, YOU MUST SUBMIT A CLAIM WITHIN 3 DAYS OF RECEIVING YOUR SHIPMENT.
 
CLAIMS ARE PROCESSED IN 1-2 BUSINESS DAYS.
 
ALL REPLACEMENTS FOR BROKEN AND INCORRECT ITEMS ARE SHIPPED VIA FEDEX GROUND ONLY TO ALL STATES EXCEPT ALASKA AND HAWAII. BREAKAGE CLAIMS FOR ALASKA AND HAWAII WILL ONLY RECEIVE A CREDIT, NOT REPLACEMENTS, FOR THE DAMAGED PRODUCTS. INCORRECT ITEM CLAIMS FOR ALASKA AND HAWAII ARE SHIPPED USING THE USPS.
 
WE DO NOT SEND REPLACEMENTS FOR BROKEN ITEMS OR INCORRECT ITEMS USING ANY EXPEDITED SERVICE.
 
YOU MAY REQUEST A CREDIT FOR THE COST OF THE BROKEN OR INCORRECTLY SHIPPED ITEM IN PLACE OF A REPLACEMENT.
 
REPLACEMENTS ARE SENT WITHOUT BILLING THE CUSTOMER ANY ADDITIONAL CHARGES.
 
IF WE SENT YOU AN INCORRECT ITEM, WE WILL ARRANGE TO HAVE IT PICKED UP AT NO COST TO YOU. ONCE WE RECEIVE THE ITEM, WE WILL THEN SHIP THE CORRECT ITEM.
 
YOU MAY EXCHANGE ONLY ITEMS IN YOUR ORDER THAT ARE RETURNABLE. YOU MUST CONTACT US WITHIN 7 DAYS TO ARRANGE FOR AN EXCHANGE. THE 15% RESTOCKING FEE IS WAIVED FOR ALL EXCHANGES. YOU, THE CUSTOMER, ARE RESPONSIBLE FOR SHIPPING THE ITEMS BACK.

 

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PRIVACY POLICY

 
INFORMATION SUBMITTED TO JAMALIGARDEN.COM IS NEVER SOLD OR REPORTED TO ANY OUTSIDE PARTY. IT IS USED TO FACILITATE AN ENJOYABLE USER EXPERIENCE DURING YOUR TIME SPENT ON OUR SITE.
 
THE INFORMATION TRACKED ON OUR SITE IS USED TO FURTHER ENHANCE OUR WEB SITE AND YOUR SHOPPING EXPERIENCE. AS YOU BROWSE JAMALIGARDEN.COM, ADVERTISING COOKIES WILL BE PLACED ON YOUR COMPUTER SO THAT WE CAN UNDERSTAND WHAT YOU'RE INTERESTED IN. OUR DISPLAY ADVERTISING PARTNER, ADROLL, THEN ENABLES US TO PRESENT YOU WITH RETARGETING ADVERTISING ON OTHER SITES BASED ON YOUR PREVIOUS INTERACTION WITH JAMALIGARDEN.COM. THE TECHNIQUES OUR PARTNERS EMPLOY DO NOT COLLECT PERSONAL INFORMATION SUCH AS YOUR NAME, EMAIL ADDRESS, POSTAL ADDRESS, OR TELEPHONE NUMBER. YOU CAN VISIT THIS PAGE TO OPT OUT OF ADROLL'S AND THEIR PARTNERS' TARGETED ADVERTISING.
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Questions about our Store Policies ? Contact Us
.INFORMATION.CUSTOMER SERVICE
.ABOUT US
.BROKEN/INCORRECT ITEM
.CONTACT US
.DELIVERY TIMES
.ORDER FORM (PDF)
.SHIPPING POLICY
.RETURN POLICY
.RESALE CUSTOMERS
.SALE POLICY
.SITEMAP
.ONLINE ORDER CONTACT .STORE INFORMATION
.TEL 201.869.1333/201.869.9143
.FAX 718.559.4765
.ORDERS@JAMALIGARDEN.COM
.TEL 212.244.4025
.FAX 212.967.8196
.STORE@JAMALIGARDEN.COM
.149 WEST 28TH STREET
 BETWEEN 6TH AND 7TH AVES
.MONDAY - SATURDAY
 6:30AM - 5PM
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