BROKEN/INCORRECT ITEM/EXCHANGE ITEM POLICY
If an item is received broken or incorrect, you must submit a claim within 3 days of receiving your shipment.
Claims are processed in 1-2 business days.
All replacements for broken and incorrect items are shipped via fedex ground only to all states except ALASKA and HAWAII. Breakage claims for ALASKA and HAWAII will only receive a credit, not replacements, for the danaged products. Incorrect item claims for ALASKA and HAWAII are shipped using the USPS.
We do not send replacements for broken items or incorrect items using any expedited service
You may request a credit for the cost of the broken or incorrectly shipped item in place of a replacement.
REPLACEMENTS ARE SENT WITHOUT BILLING THE CUSTOMER ANY ADDITIONAL CHARGES.
If we sent you an incorrect item, we will arrange to have it picked up at no cost to you. Once we recieve the item, we will then ship the correct item.
You may exchange only items in your order that are returnable. You must contact us within 7 days to arrange for an exchange. The 15% restocking fee is waived for all exchanges. You, the customer, are responsible for shipping the items back