Shipping:
Shipping Charges: Ground shipping costs 15%-20% of the order total, and could vary by product and destination.
• Shipping Locations: Ships to the contiguous 48 States, Alaska, and Hawaii. Extra delivery time is needed for Alaska and Hawaii.
• Restrictions: No shipping to P.O. Box, APO, or FPO addresses.
• Carriers Delivery time: FedEx Ground: 1-5 BD. Express: 1 BD. Local Delivery/Messenger:1 BD in NYC
• Non-Refundable: Shipping charges are non-refundable once the order is shipped.
• Processing Time: Shipping times exclude order processing time.
• Undeliverable Packages: Returned to sender; credit issued for products only.
• Delivery Date Requests: Must be specified in the order or contacted immediately after placing the order.
• Right to Refuse: Shipping can be refused on any item or order.
Returns:
• Call us at 201.869.1333 or email us at orders@jamaligarden.com within 7 days of receiving the shipment.
. Obtained a Return Authorization Number (RAN) before returning items; non-authorized returns will be refused.
• Return Deadline: Returns must be received within 10 days of RAN issuance.
• Final Sale Items: Sale and non-returnable items cannot be returned.
• Restocking Fee: A 15% restocking fee applies to all returns.
• Condition for Credit: Items must be unused, undamaged, and sellable; otherwise, no credit will be issued.
• Return Authorization Copy: Must be included with the return to avoid delays.
• Tracking Numbers: Save tracking numbers; not responsible for lost packages.
• Notification: Email notification upon receipt and processing of return; credit applied within 3-5 business days.
