- When will my order ship?
Our goal is to ship your order as soon as we receive it. You order will ship from our warehouse within 3 business days. See all delivery times.
- When will my express order ship?
Any express order (overnight or 2-Day shipping) received by 12 p.m. ET (Monday-Friday) will ship the same day. Any orders received after 12 p.m. ET are not guaranteed to ship the same day.
- What are your shipping charges?
FedEx shipping charges are based on the items in your order and the ship-to destination. Your shipping charges will appear on the checkout page after you enter your address and zip code.
Shipping charges for FedEx ground shipping average about 15% - 20% of your order total, but may vary more or less based on the products and its final destination. Express shipping charges are higher.
- Where do you ship to?
We ship to the U.S.A. and Canada: the contiguous 48 states, Alaska, and Hawaii. Exact delivery times for Hawaii and Alaska cannot be guaranteed; allow extra time for delivery when shipping to these two destinations.
We do not ship to P.O. Box addresses, APO, or FPO addresses.
All orders are shipped with FedEx. Orders to Hawaii and Alaska are shipped using the United States Postal Service only.
We do not ship any orders on customer accounts / third party accounts.
- What is your return policy?
A return authorization request must be made within 7 days of receiving your shipment. A 15% restocking fee applies to all returns. See the complete return policy.
- What if an item is broken?
If you receive an item is broken or damaged, please follow these steps.
- What quantity do you have of an item?
JamaliGarden.com is a direct importer and wholesaler so we have wholesale stock on the majority of our products. We will contact you if a lesser quantity is available of any item in your order.
- When will an item be in stock if out of stock?
It may take up to 5 months to get an item back in stock as most items are imported. Click on the “Notify Me" link on the product’s page to get notified when a product is expected back in stock.
- I am unable to place an order online. What should I do?
If you are experiencing a problem completing your order, use our chat feature during business hours for help.
You may also email us at firstname.lastname@example.org.
Or, call us Monday to Saturday from 7 a.m. - 5 p.m. ET, at 201.869.1333 and 212.996.5534.
- I am a trade customer. Do I get a discount?
We primarily sell to florists, wedding and event planners, stylists, caterers, hotels, restaurants, decorators, and set designers. Our prices show single and case prices on most items. You are already paying a wholesale price when buying by the case. Qualified trade customers may apply to be part of our Premium Resale Program.